At Letrato Arts and Crafts, we’re all about making sure you get your orders just the way you want them, wherever you are. Here’s a quick rundown on how we handle shipping, payments, and more so you know exactly what to expect when you shop with us.

Shipping & Handling

  • Local Pickup: Feel free to swing by and pick up your orders yourself if you’re nearby. Alternatively, you can arrange for a pickup courier like Grab or Lalamove to collect it on your behalf.
  • Shipping Options: We’ve got several shipping methods available, including LBC Door-to-Door, LBC Branch Pickup, and Shopee Checkout for more budget-friendly, albeit potentially slower, delivery options.
  • Shipping Costs: Since we rely on third-party couriers, the shipping fee isn’t included in our website shop’s prices. We’ll coordinate with you directly to finalize shipping fees, which are payable upon delivery.
  • Packaging: We usually skip the acetate box and use plastic for individual items if shipping via LBC to keep shipping costs down. If you’d prefer individual packaging, just let us know and we can arrange it.
  • International Shipping: For orders beyond our borders, it’s best to get in touch with us first. We primarily ship internationally via FedEx.

Returns & Refunds

  • Returns: We accept returns only if there’s been a mix-up and you’ve received the wrong item. In such cases, we’ll take care of all the shipping fees.
  • Refunds: Changed your mind? If your item’s production has been started, we can refund 50% of your payment, but we’ll keep the item. Once you’ve received your order, there are no refunds.
  • Design Changes: Once we’ve started the production of your order, we can’t make any changes to the chosen design.

Payment:

  • Options: Direct payment’s the way to go. You can pay via bank transfer to our BPI account or use digital wallets like GCash or PayMaya.
  • Downpayment: We accept downpayment for orders of 20 pieces or more. For anything less, we ask for full payment upfront.

Lead Times & Rush Orders:

  • Crafting Lead Times: We’ll fill you in on how long it’ll take to craft your order once you’ve let us know what you’re after.
  • On-Hand Items: These are ready to ship the next day.
  • Rush Orders: Need something ASAP? Depending on the design, we can expedite your order for an additional 20-30 PHP fee per item.

Pricing:

  • Platform Variation: Prices may vary depending on where you shop—be it Shopee, Lazada, TikTok Shop, FB Marketplace, our website, or directly through our FB page.

Got questions or special requests? Don’t hesitate to reach out. We’re here to make your experience as seamless and personalized as possible.